Refund Policy
Indilittle provides its customers with only strictly quality-controlled goods without exemption according to ' Indilittle ' quality standard. We will follow the specifications as instructed by the customer at the time of order. Any changes during the production will be notified and confirmed by the customer. We DO NOT accept any returns or refunds for any customized goods at all once the order has been placed or shipped. So you can ask for pictures, video conference or anything that would be possible to show you your followed specifications.
You can make any changes on the garment as long as the sample has not been approved for bulk production or shipped out.
Shipping & Delivery Charges
DHL, Fedex Courier worldwide are our primary carriers & We use Delivery Surface and shiprocket Courier or local transport for delivery within India.
Please be aware that DHL and FedEx Priority mail may take up to 4 to 5 days to arrive and DHL Parcel Post can take 2 weeks to arrive within USA or Canada and up to 2-3 weeks to HI and AK
In addition to above shipping options, we might also use different courier services which seem best for the location of delivery.
We do not take responsibility for guaranteed delivery, the guarantee of delivery of your order is undertaken by the shipping company who provides us the tracking information.
It is your responsibility to get in contact with the shipping company once we have given you the tracking id of the goods shipped we do not own a shipping company , so we ship the goods as a favor to the clients so they don't go through other hassles, we do not take responsibility for lost shipment.
In case of the lost shipment, a client will either have to pay the production charges again and in case the shipping company does not waive the shipping charges, that will have to be paid too.
Return and Refund Policy
Last updated: January 22, 2024
Thank you for shopping at Indilittle.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Indilittle, https://indilittle.com/.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Indilittle, accessible from https://indilittle.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days after receiving the order , if you received a deffective goods.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@indilittle.com
- By visiting this page on our website: https://indilittle.com/contact-us-4/
- By phone number: +91 9339117193
- By mail: indilittleglobalexport@gmail.com
We will reimburse You on later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns ( This will be applied if our primary refund policy is applicable)
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
If you received a deffective goods. The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specific ,, 4EEEEations or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. In the case of samples, if you purchase in bulk after ordered the sample, then we only refund the sample amount and it will mention on your upcoming Invoice.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Indilittle Global Export, brahmanpara,Haripal, Wb, West Bengal 712405
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@indilittle.com
- By visiting this page on our website: https://indilittle.com/contact-us-4/
- By phone number: +91 9339117193
- By mail: indilittleglobalexport@gmail.com
